Refund Policy
Refund Eligibility
Refunds will only be issued if the service promised is not provided by OPTV IPTV. We are committed to delivering the service as described at the time of purchase.
Non-Refundable Circumstances
Refunds will not be issued if you are unable to set up the service at your end. This includes issues related to your device compatibility, internet connection, network configuration, or failure to follow the provided setup instructions.
How to Request a Refund
If you believe you are eligible for a refund, please contact our support team with your account details and a description of the issue. We will review your request and respond within a reasonable timeframe.
Processing Time
Approved refunds will be processed within 7-14 business days. The refund will be credited to the original payment method used for the purchase.
Contact
For refund inquiries, please reach out to our support team through the official support channels.
Last updated: February 2026