Known Issues
These are open problems in our own documentation — places where our guides disagree with each other, where advice is not actionable, or where we have not established something we have written about. We publish them rather than wait until they are fixed.
Errors we have already fixed are recorded on our corrections page. How we label what we know is explained in our evidence standards.
Open issues
- ConfirmedOur documentation
We disagree with ourselves about whether low storage causes buffering
- What the problem is
- Some of our device guides state that low storage causes buffering. Our buffering guide states that storage and cache affect the app rather than network delivery, and will not change buffering caused by the connection. Both positions are currently published. Low storage reliably causes app crashes and slow loading — that part is not in dispute. Whether it causes buffering specifically is unresolved, and we have not established a mechanism by which it would.
- What to do in the meantime
- Freeing storage is quick and harmless, so it is still worth trying. If buffering continues afterwards, treat the connection as the more likely cause.
- Blocked on
- A cross-device comparison test measuring rebuffer rates on the same stream and network across devices with differing free storage.
- Affected guides
- IPTV Buffering on Firestick · Best IPTV for Firestick · IPTV Buffering on Android TV · How to Fix IPTV Buffering
- ConfirmedOur documentation
Our speed-test instructions mix two different tests
- What the problem is
- Testing over Ethernet near the router measures what your line delivers. Testing on or beside the streaming device measures what actually reaches the player. These answer different questions, and for a buffering complaint the second is the more relevant one. Our guides currently present them as interchangeable, and several instruct readers to run a speed test without saying where.
- What to do in the meantime
- Run both. The wired figure tells you what your broadband delivers; the figure taken at the streaming device tells you whether enough of it is arriving.
- Blocked on
- An editorial decision on which test each guide should specify, followed by a consistency pass across the affected guides.
- Affected guides
- IPTV Speed Test · IPTV Buffering Test · IPTV Buffering on Wi-Fi
- ConfirmedOur documentation
Our router placement advice is not actionable for many readers
- What the problem is
- Our guides advise placing the router centrally and away from thick walls. For many UK households the router is fixed at the master socket and cannot be moved. No guide currently acknowledges this or offers an alternative for readers in that position.
- What to do in the meantime
- Where the router cannot be moved, a wired connection or a powerline adapter addresses the same problem from the other end. Powerline performance depends heavily on house wiring, so compare before relying on it.
- Blocked on
- An editorial decision on what to recommend when relocation is impossible, before the advice is rewritten across the affected guides.
- Affected guides
- How to Fix IPTV Buffering · IPTV Router Settings · Best Internet Speed for IPTV UK · IPTV Buffering on Wi-Fi